100% Brand new guarantee:

 

Unless otherwise stated all products sold by The Cable Connection are 100% Brand new from the Australian distributor / manufacturer.

 

12 Months warranty:

 

All products sold by The Cable Connection come with a minimum 12 month warranty unless othrwise stated in the product description.

 

Warranty / Returns:

 

We understand that sometimes what you order may not be exactly what you were after, it may be broken or you may have simply changed your mind.

 

If this is the case, in the first 30 days, please contact us and we will help you return / replace the product.

 

If your product is found to be either damaged or "dead on arrival" (DOA), please email us at returns@thecableconnection.com.au for a Return Authorization number (RA#) within 14 days from the date you receive the product.

Returns must be received by The Cable Connection within 14 calendar days from the date the RA# is issued.

 

Products received later than this date will not be accepted for return. Full manufacturer's warranties are supplied with merchandise purchased from The Cable Connection.

 

After the return period has expired, please contact the manufacturer to resolve any problems with your equipment.

Pack all items in a sturdy shipping carton (not just the manufacturer's carton). Include a copy of your invoice in the carton. Please keep the original invoice. Print the RA# on ALL 6 SIDES of the shipping carton. 

 

Customer is responsible for cost of return shipping. Use the most convenient means of shipping. For products returned in accordance with this policy, a replacement product will be shipped within 14 calendar days from the date we receive the merchandise.

Please note that shipping and handling fees are not refundable.

 

If we no longer have any more of the product in stock then a refund will be provided.